Shipping policy
Last updated 30 October 2026
We ship to the United States and to most countries worldwide. Orders are packed within 2–4 business days, Monday to Friday, excluding public holidays.
Rates and delivery times
Shipping is charged at one flat rate of US$5.99 per order, not per item, to every destination we ship to. The exact amount for your order is shown at checkout before you pay.
| Destination | Rate per order | Estimated delivery |
|---|---|---|
| United States | US$5.99 | 8–14 business days |
| Everywhere else we ship | US$5.99 | 10–20 business days |
Delivery times are estimates counted from dispatch, not from the moment you order, and they exclude time spent in customs.
Damaged in transit
If a parcel arrives crushed or opened, or a pencil arrives snapped, email a photograph of the item and the packaging to service@kylentorvip.com within 14 days of delivery. We send a replacement or refund it, whichever you prefer.
Tracking
Every order ships with tracking. You will receive a dispatch email with the tracking number when the parcel leaves us. Tracking can take up to 48 hours to show its first scan — that is normal and does not mean the parcel is lost.
If tracking has not moved for seven business days, email service@kylentorvip.com with your order number and we will chase the carrier.
Customs, duty and import tax
Prices on this site do not include import duty or local tax. Where these apply they are charged by your own customs authority, usually before the parcel is released, and they are your responsibility.
We declare every parcel honestly, at the price paid, with an accurate description of the contents. We will not mark an order as a gift or understate its value.
If a parcel is refused at customs and returned to us, we refund the goods but not the shipping charge.
Addresses
We ship to the address given at checkout exactly as entered. Check it before you pay. If an order has not shipped we can change the address — contact us with the order number. Once it is with the carrier we cannot.
Parcels returned to us as undeliverable because of an incorrect or incomplete address are refunded less the shipping charge.
Lost parcels
If a parcel is confirmed lost by the carrier we replace the order or refund it in full, whichever you prefer.
Where we do not ship
We ship to most countries. A small number of destinations are excluded, and checkout will not offer a rate for them.
Contact
Shipping questions: we reply to every email within 2 business days.
Email: service@kylentorvip.com
Phone: +1 (951) 631-8110
Hours: Monday to Friday, 9AM–6PM Pacific Time (PT)